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Conflict Coaching: Conflict Management Strategies and Skills for the Individual, by Tricia S. Jones, Ross Brinkert
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Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers.
- Sales Rank: #524262 in Books
- Published on: 2007-12-17
- Original language: English
- Number of items: 1
- Dimensions: .50" h x 6.41" w x 8.96" l, .94 pounds
- Binding: Paperback
- 344 pages
Review
"In Conflict Coaching, Tricia S. Jones and Ross Brinkert have made a timely contribution to the advancement of the field of conflict analysis and dispute resolution. They simultaneously present a clear vision of the role of a conflict coach as well as a persuasive argument for a new and expanded mind set on who it is we say we are and what it is we say we do. The book makes credible arguments about the need for the conflict coach and then clearly blows open a much needed area of practice that has been unnecessarily restrained by outdated and untestable notions. The authors accomplish this by combining first rate scholarship with an easy to read guide on the practice of conflict coaching to create an evolutionary path within the field. From this book expect to see a flurry of other scholars and practitioners follow their lead in both print and practice."
―Brian Polkinghorn, Ph.D.
Distinguished Professor and Director
Conflict Analysis and Dispute Resolution
Wilson Elkins Professor, University System of Maryland
Executive Director, Center for Conflict Resolution, Salisbury University
"Conflict Coaching is a book that should be in every corporate library and in every chief human resource officer’s desk so others can see it! Moreover, this book should be provided for every young, high-potential corporate manager and be required reading in business school executive education programs." (Frank P. Brennan, JE. 2008-02-24)
"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson’s library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face." (Drew Strayer 2008-09-17)
About the Author
Tricia S. Jones (Ph.D., The Ohio State University; M.S., Purdue University; B.S., University of Wisconsin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant funding for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings considerable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International Association for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory interpersonal communication textbook to be published by Houghton Mifflin.)
Ross Brinkert (Ph.D. & M.A., Temple University; B.A., Concordia University) is experienced as a coach in wide variety of settings, including Fortune 100 organizations. He has three years of experience co-leading a large campus conflict resolution program (with the first known use of institutionalized conflict coaching in the United States) and has more than 10 years of experience as an organizational development professional with a specialization in conflict resolution. Courses he teaches at Penn State Abington include those in public relations/corporate communication, organizational communication, conflict resolution and negotiation, and public speaking.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
Just what I was looking for as I develop a Conflict Coaching business!
5 of 5 people found the following review helpful.
Good resource
By Basia S.
Jones and Brinkert have written an excellent book. It's well-organized and presents a very clear application of the narrative approach to conflict coaching. The CD is a nice resource, as it provides a PowerPoint presentation useful for teaching and learning, as well as coach and client worksheets; however, the client worksheets need some serious editing -- words are missing making some sentences meaningless, and at times the language is so scholarly as to be off-putting to many of the people I would use this with. Moreover, the client worksheets often refer to the client in the third person, which is odd since the worksheets are intended to be for them, not about them. This is definitely worth purchasing for the book alone, but be prepared to make some revisions and corrections if you plan to use the client worksheets.
Basia Solarz
Conflict Transformation Specialist
Halifax NS Canada
3 of 3 people found the following review helpful.
Informative, Approachable, Empowering
By Drew E. Strayer
This book provides an in-depth explanation of the Comprehensive Conflict Coaching model with a strong foundation built on research and theory from a variety of ADR practitioners, authors and theorists. The great thing about this book is that the text provides practical tools and methods to take your skills and awareness to a deeper level and share them with those we serve. Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools. Not only is this a terrific resource for a Long-Term Care Ombudsman like me, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to more effectively respond to the conflicts they face.
Drew Strayer, Long Term Care Ombudsman
MA, Organizational Leadership and Conflict Transformation
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